See our FAQ Section to learn more about how we work.

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Creating captivating user experiences with custom build BigCommerce websites and more!

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Frequently Asked Questions

Have questions about our services? Check out our FAQ section for answers to commonly asked questions about Cronix LLC and our offerings.

What makes BigCommerce different from other platforms? 

We love working with BigCommerce and we think you will too! Here are some of our reasons why:

  • SEO embedded in every page from the start
  • Unmatched ability to handle complex product variations
  • Seamless B2B, enterprise, and headless solutions
  • Outstanding API library
  • Impressive 99.99% uptime
  • PCI compliant
  • Integrated with a wide range of popular tools for helping you manage your CMS or ERP, as well as shipping, taxes, and email marketing
  • Simplified inventory management through omnichannel support
  • Internationalization and support for multiple storefronts
  • Built-in reporting and analytics
  • Optimized image sizing for various devices
  • Exceptional customer care

Why migrate your store to BigCommerce?

For any online store aiming to scale up in the future, migrating to the BigCommerce platform is a smart choice due to its capacity to handle extensive product catalogs, unlimited data storage, streamlined checkout processes, and more. Store migration necessitates a comprehensive understanding of the platform. Our team of experts is readily available to guide you through a seamless migration process, ensuring a smooth transition in just a few simple steps. 

Do you handle ongoing maintenance?

With increasing website traffic, the risk of slowdowns or crashes necessitates regular website maintenance. As a trusted BigCommerce certified development partner agency, Cronix is equipped to provide ongoing maintenance services, ensuring the smooth functioning and optimal performance of your website to meet the evolving needs of your growing audience.

Do you offer refunds?

If you are using one of our SaaS apps, we offer a trial period ranging from 7 to 14 days, and you can cancel your plan during this time.
We don’t offer any refund for hourly-based service or fixed-budget projects. Our projects follow a regressive QA process, and we prepare acceptance criteria before starting the project. We ensure that the project meets the requirement and acceptance criteria.

My question is not listed here. How can I get more help?

No worries. Feel free to write to us at We are happy to answer any of your questions.