See our FAQ Section to learn more about how we work.

How to Contact BigCommerce Support for Solutions

Today, BigCommerce is one of the premier and most advanced eCommerce platforms. It enables entrepreneurs to expand their businesses online using various spectacular features. Its advanced tools are explicitly designed to increase the reach of brands. If you are searching for excellent customer service and instant solutions, look no further! With our one-stop guide on “How to get BigCommerce Support,” you will get all your answers.

Experience a personalized support journey that empowers business, fuels growth, and overcomes challenges head-on. Take your online store to new heights with BigCommerce’s unparalleled support – your success story awaits!

Possible Ways to Get Support From BigCommerce Team

BigCommerce offers excellent customer support services. The support team is available 24/7. They support users via multiple platforms, including live chat, phone, and email.

In the below section, we will briefly discuss each one.

Finding BigCommerce Support PIN

Firstly you need to find a BigCommerce support PIN. Your support PIN is a unique number only accessible to the account owner. You can also see your support PIN via welcome email by accessing through Account Dashboard or the Control panel.

1. BigCommerce Live Chat Support

A live chat portal is the fastest and easiest way to receive BigCommerce help. The following section provides step-by-step instructions on how to access live chat support.

BigCommerce Support: How to Get in Touch for Answers

Reaching BigCommerce through Live Chat

  • Firstly you enter the BigCommerce help center and sign in to your account.
  • Then, in the upper right corner of your screen, click the “Contact” icon.
  • You may find many ways to interact with the BigCommerce support staff. Please select “Live Chat.”
Reaching BigCommerce through Live Chat

When you click that button, there is a pop-up website with a form to fill in your information. It looks like this:

Reaching BigCommerce through Live Chat

The last step is ensuring that every box, even your support PIN, has been filled. Choose “Request chat,” and you are connected to the live chat support gate.

2. BigCommerce Phone Support

You can directly reach the customer support team to resolve any queries. It is much simpler if you use your phone, and there is no need to look for your Support PIN like the live chat method.

You can receive BigCommerce phone support by following these steps

BigCommerce Phone Support
  • Then click on “Phone Support.”
Phone Support.
  • When you click “Phone support,” a list of phone numbers will appear on your screen. Each will vary depending on your region. If you don’t live in one of these countries, please click “Other.”
Phone support

You can directly reach the customer support team to resolve any queries. It is much simpler if you use your phone, and there is no need to look for your Support PIN like the live chat method.

You can receive BigCommerce phone support by following these steps:

  • Within the profile of BigCommerce Help Center, click on “Contact.”
  • Then click on “Phone Support.”
  • When you click “Phone support,” a list of phone numbers will appear on your screen. Each will vary depending on your region. If you don’t live in one of these countries, please click “Other.”

3. Email Support

BigCommerce support can also be accessed through email. In the “Contact” section on the right edge of your screen, click “Email Support.”

Following that, BigCommerce prompts you to select one of two options: “Product Support” or “Billing Support.” For example, we’ve chosen “Product Support” as our issue, and this is how your screen would look:

  • Your email address for the BigCommerce store is required to establish your case of issue. Click the Continue button.
  • There is a form that requires you to explain your issue carefully.
  • And then your contact information will also need to be filled in.
  • Lastly, create a case. Wait for the BigCommerce Customer Support team to contact you.

Final Words

Obtaining assistance for BigCommerce is a straightforward process. Whether through their comprehensive knowledge base, or direct contact via phone or email, help is readily accessible. BigCommerce customer support ensures that users can find answers promptly, enabling them to optimize their online business efficiently.

Do you own a BigCommerce store or planning on launching one? Cronix is happy to help. We offer cost-effective BigCommerce Consultancy services to scale your business in no time. Whether it’s financial management, client acquisition, or handling operations, we offer fresh (and practical!) perspectives to help your store reach soaring heights.

Contact us today!