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12 Questions To Ask When Hiring A Bigcommerce Development Agency

Five Individuals Engaged in a Professional Meeting Within a Modern Office Setting.

Choosing the right eCommerce agency for your business is not a cakewalk. You are putting many things at stake, including your brand reputation, capital, sales, customer experiences, etc. Any BigCommerce development agency markets itself as the best one in the market. But not all of them are a good fit for your specific needs.

So, how do you identify the best BigCommerce experts for your business? Bigcommerce is undoubtedly a powerful, feature-rich platform that can create scalable online stores. But, the real challenge lies in leveraging the BigCommerce platform’s capabilities for your business’s benefit.

Being a complex & technical platform, not everyone can bring out the best of BigCommerce. To identify a truly potent BigCommerce development agency, you need to ask questions that reveal deeper insights into an agency’s strengths, work culture, experience, employee capabilities, and many more.

1. Are You A Certified BigCommerce Partner?

This is the first question you should ask to learn about an agency’s capabilities in handling BigCommerce projects. Certified BigCommerce partners are professionally trained by BigCommerce to make the most of the platform’s features and meet the client’s needs. These companies are experts in leveraging BigCommerce tools to improve the user experience, optimize search engines, boost conversions, and optimize marketing efforts.

2. Can You Provide Sample BigCommerce Websites You Have Worked On In The Past?

Try to learn about a development agency’s expertise and credentials with BigCommerce. Ask for their experience with the Bigcommerce projects in your industry. Look into their case studies of BigCommerce development projects and learn how they addressed the client’s requirements.

If you want to understand from the customer’s point of view, check for the customer reviews on their websites and other popular social platforms or forums. Exploring their blog section can give you an idea of their thought leadership and domain expertise.

3. What Is The Range Of BigCommerce Capabilities?

It is important to understand the range of Bigcommerce services that an agency can offer and compare them with multiple options. If the agency covers most of the BigCommerce development services, you don’t have to seek any external help in the time of crisis in the future. All your issues and concerns will be addressed by one agency. Expert agencies will try to understand your requirements and challenges before quoting their services.

4. What Are BigCommerce’s Latest Features And Releases That Can Benefit Our Business?

This question will test your potential BigCommerce partner for their knowledge of the BigCommerce platform. It gives you insights into whether they are up-to-date with the industry trends and whether they have worked on the latest tools of BigcCommerce.

5. What Is Your Process Of Web Design & Development?

A good development agency will provide you with a detailed development document. It should clearly include the development process and what to expect. Observe where the agency is spending more time and ask for the justification.

Ideally, more time should be allocated to the discovery phase, where they learn about your company’s requirements and goals and know if you are a good fit for them. Some BigCommerce agencies might want to start immediately and figure it out on the go. That’s not a good attitude and only leads to frustration. Know if they have clearly understood what you are expecting in the end.

6. What Is Your Approach To SEO Optimization?

Search engine optimization has a crucial role in driving organic traffic to your website. Inquiring about the agency’s Bigcommerce SEO services will help you understand their technical expertise in dealing with search engine optimization of websites.

7. What Does Your Reporting Look Like?

Ask for samples of a BigCommerce agency’s reporting. It should be easy to read and demonstrate the progress of your project. It may include what tasks have been completed, the upcoming tasks, which are on hold due to issues, etc. While a regular online meeting can do the work, the agency’s sincerity and transparency can be reflected in its report preparation.

8. Can You Provide A Detailed Cost And Timeline Of The Development Project?

Being a business owner, you want to launch your website or store as early as possible. Discuss the requirements and complexity of your project, and the BigCommerce SEO agency should provide you with a detailed, realistic timeline.

They must also inform you about the key milestones during the website development. Ask for their past projects and know how much deviation the actual timeline deviated from the estimated timeline. While a slight deviation can be accepted, too much deviation reflects issues in the project management strategy.

A good BigCommerce agency will communicate potential factors and bottlenecks affecting the project’s timeline and prepare you for the same. Inquiring about the estimated cost will help you know if their proposal aligns with your budget.

9. How Can We Contact You During The Development Process?

As a client, you should be able to communicate with the agency’s BigCommerce developers whenever needed. While some agencies offer 24/7 customer support via email, phone, or chat, others may prefer communication within office hours only. Make sure your needs match with their offerings.

10. How Do You Contribute To Your Client’s Long-Term Growth?

Your relationship with the agency doesn’t end after the website launch. Ideally, you should have a long-term relationship with your BigCommerce development agency. It should contribute to your business growth and stand by you whenever required.

From technical updates and regular maintenance to optimizing your site for ever-changing algorithms and platform migrations, they should be a part of your business growth.

11. How Do You Handle Change Requests During The Development Process?

Sometimes, you may not be satisfied with the project output delivered. You may want certain changes to the website. Ask your BigCommerce store development agency how they would handle the website revisions. It helps you know how flexible the agency is.

12. What Makes Your Agency Stand Out From The Other Big Commerce Development Agencies?

This question lets you learn the strengths and expertise of a BigCommerce development agency. Looking at their major accomplishments and the value they can bring to your project is crucial.

If you have contacted just one agency, assessing the agency’s true value may be challenging. However, If you try getting in touch with multiple BigCommerce experts, you will be in a position to find out which firm is better depending on their answers.


By asking these vital questions, you can compare and evaluate different BigCommerce development agencies to find the perfect fit for your business. The aforementioned information makes you ready to make wise decisions on hiring a BigCommerce development agency for your needs and budget.

Are you looking for an all-rounder BigCommerce agency? Your search ends here! Cronix is a BigCommerce agency with years of experience creating successful websites using the powerful platform.

Want to know if we could be a good fit for each other? Let’s get in touch.